Security Policy

At SilverShine LLC, your security and privacy are our top priorities. We are committed to ensuring a safe shopping experience by following industry best practices to protect your personal data and transactions. Below are the measures we take to secure our platform.

1. Data Encryption and Secure Checkout

  • All transactions are encrypted using SSL (Secure Socket Layer) technology, ensuring that your payment and personal information is transmitted securely.
  • Our checkout process integrates trusted payment providers (e.g., PayPal, Shopify Payments) that meet the PCI DSS (Payment Card Industry Data Security Standard) for secure card processing.

2. Customer Account Security

  • We encourage customers to use strong, unique passwords for their accounts.
  • Your account information, including passwords, is stored using industry-standard encryption algorithms.
  • If suspicious activity is detected on your account, we will notify you immediately to help protect your information.

3. Protection Against Fraud

  • We actively monitor our store for fraudulent transactions using Shopify’s fraud detection tools and third-party security services.
  • Any orders flagged as high-risk will be manually reviewed before processing, and customers may be contacted to verify details.

4. Personal Information Handling

  • Personal information collected during transactions (such as email, address, and payment information) is handled with strict confidentiality and is only used to complete orders or provide customer support.
  • We do not share or sell your data to unauthorized third parties. For more information, see our Privacy Policy.

5. Shopify Platform Security

  • Our store operates on the Shopify platform, which is certified Level 1 PCI DSS compliant, offering advanced security infrastructure.
  • Shopify protects the platform with firewalls, intrusion detection systems, and regular security audits to prevent unauthorized access or data breaches.

6. Two-Factor Authentication (2FA) for Staff

  • Our staff accounts use Two-Factor Authentication (2FA) to add an extra layer of security when accessing the store’s backend and customer data.

7. Handling Security Incidents

  • In the unlikely event of a security breach, we will:
    • Immediately contain the breach and secure affected systems.
    • Notify impacted customers within 72 hours if their personal data has been compromised.
    • Work closely with Shopify’s support and security teams to resolve the issue.

8. Regular Security Updates

  • We perform regular security reviews and ensure all third-party apps, plugins, and software are up to date to prevent vulnerabilities.

9. Your Role in Security

  • We encourage our customers to:
    • Avoid sharing passwords or payment information over email.
    • Report any suspicious activity to us immediately via info@silvershinee.com.

10. Contact Us

If you have any questions or concerns about the security of our store, please contact us at info@silvershinee.com