FAQ Section

  1. What payment methods do you accept?                                                We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways to ensure a smooth checkout process.

  1. Is my payment information secure?
    Yes, we use SSL encryption to protect your payment information. Your data is safely transmitted, and we do not store credit card details.

  2. Do you offer free shipping?
    We offer free standard shipping on all orders above a certain amount. Check our shipping policy for specific regions and minimum order requirements.

  3. How long does shipping take?
    Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days, while expedited options are available at checkout.

  4. Do you ship internationally?
    Yes, we offer international shipping to many countries. Please note that shipping times may vary based on destination and customs processing.

  5. Can I track my order?
    Absolutely! Once your order is shipped, we will send a tracking number via email so you can monitor your package’s journey.

  6. What is your return policy?
    We accept returns within 90 days of purchase. Items must be unused and in their original packaging. See our return policy for more details on how to initiate a return.

  7. Do you offer product customization?
    Yes! Many of our products can be personalized. Simply select the customization option during checkout or contact us with specific requests.

  8. What if I receive a damaged or defective product?
    If your product arrives damaged, please contact us. We will arrange for a replacement or refund.

  9. Do you provide gift-wrapping options?
    Yes, we offer gift-wrapping for an additional fee. You can select this option during checkout and even add a personalized message.

  10. Can I change or cancel my order after placing it?
    Orders can be modified or canceled within 24 hours of purchase. Please contact us immediately if you need to make any changes.

  11. Do you offer discounts or promotions?
    Yes! Follow us on social media and subscribe to our newsletter to stay updated on exclusive discounts and promotions.

  12. How do I contact customer service?
    You can reach our customer service team via email at Info@silvershinee.com or through our live chat feature during business hours.

  13. What materials are used in your products?
    Our products are made from high-quality materials such as stainless steel, leather, and acrylic. Each product page provides detailed material information.

  14. Do you offer a warranty on your products?
    Yes, we stand by the quality of our products and offer a one-year warranty on most items. Contact us for more details on coverage and claims.